Shipping policy

Thank you for shopping with YourU. We are committed to delivering your orders quickly and safely.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–5 business days
  • Other Locations in India: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping may be offered on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking number and courier details.

Delivery

Please ensure that the shipping address and contact number provided during checkout are accurate.

If a delivery attempt is unsuccessful due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect phone number

the courier may attempt redelivery or return the package to us.

Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Government restrictions

We appreciate your patience in such situations.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Photos of the product
  • Photos of the package (if applicable)

We will review the issue and arrange a replacement or refund where applicable.

Lost Shipments

If your order has not been delivered within the expected delivery period, please contact our support team. We will coordinate with the shipping partner to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us through the Contact Us page on our website or email our customer support team.